Archives

Attribution Analytics: Cohort Data Delay

RESOLVED: Monday Feb 25, 2019 9:00 PT (17:00 UTC) The Attribution Analytics Cohort Reports processing delay has been resolved. UPDATE: Wednesday Feb 20, 2019 9:00 PT (17:00 UTC) Attribution Analytics Cohort Reports are continuing to encounter a processing delay.  Data in Cohort Reports is approximately 62 hours behind real time.  Cohort reporting data is currently batch […]

Attribution Analytics: Twitter Integration Issue 1/25-1/27

Following a recent change to authentication by Twitter, we made some updates to the connection flow in AA. Unfortunately, there was an ongoing and misleading issue within Attribution Analytics dashboard resulting in the Twitter integration to appear as disconnected despite actually being enabled. On Friday, January 25 at 14:28 PST, Engineering deployed an update to […]

Resolved - HasOffers: Platform Access Unavailable: Tracking Unaffected

January 16, 2019, 12:30am UTC Platform and API access has been restored and reports have been populated. Tracking continues as normal and was not affected during this time. If you have any questions or concerns please email support@tune.com and we will be happy to help.   January 16, 2019, 10:30am UTC The HasOffers platform and […]

Resolved: Attribution Analytics: Cohort Data Delay as of December 30

Resolved January 23 2019, 14:00 UTC: AA Cohort Reporting is now fully resolved. Engineering has completed back population of the partial 2 hours 04:00-05:59 UTC of January 1, 2019. All data is now complete within normal updating cycles (within 36 hours). Update January 23 2019, 01:00 UTC: AA Cohort Reporting data remains current and is within normal […]

Resolved: Attribution Analytics: Actuals Reporting and Postback Delay

Update/Resolved: Actuals Reporting is now fully populated for the affected time window. Original post: There was a reporting and postback delay today from 08:30-13:00 UTC, December 30, 2018 (00:30-05:00 PST).  Postbacks from this time window have been sent and we anticipate Actuals Reporting for this time window will be fully populated within the next few […]

Tune: All Systems Up And Running

  There are currently no issues or outages with Tune's systems. If you are experiencing any issues with your HasOffers or Attribution Analytics services please contact support@tune.com and we will gladly assist you.

HasOffers: 522/502 Errors

As of September 6th 2018, some clients utilizing Cloudflare have notified us that they are experiencing intermittent 522 Timeout, and 502 Bad Gateway Errors when accessing the application. Tracking continues to operate unhindered, and all data is being captured and recorded successfully. The Cloudflare has been notified of these issues, and our engineers are currently […]

RESOLVED: Apple Search Ads Attribution Issue

  UPDATE: July 12th Apple has announced that with the release of OS 11.4.1 on July 9th, customers on 11.4+ will be attributed properly back to TUNE. Customers that have not updated will continue to be impacted. Original Incident Due to a minor issue with the Search Ads Attribution API, effective June 5, 2018, data will […]

TMC Attribution Analytics: Unexpected increase in iOS install events - May 16th 2018

At 17:00 PDT, 16th May 2018, we started seeing a large increase in measured installs across some iOS apps. Our engineers are currently investigating possible causes. Should you have any queries, please don't hesitate to reach out to us at support@tune.com. UPDATE: 14:20 PDT, 18th June 2018: Our engineers continue running our repair script to retrieve […]