Archives

Tune: All Systems Up And Running

  There are currently no issues or outages with Tune's systems. If you are experiencing any issues with your HasOffers or Attribution Analytics services please contact support@tune.com and we will gladly assist you.

HasOffers: 522/502 Errors

As of September 6th 2018, some clients utilizing Cloudflare have notified us that they are experiencing intermittent 522 Timeout, and 502 Bad Gateway Errors when accessing the application. Tracking continues to operate unhindered, and all data is being captured and recorded successfully. The Cloudflare has been notified of these issues, and our engineers are currently […]

Resolved - HasOffers: Event Delays: Tracking Unaffected

Current Status: Resolved As of April 12th, 20:00 PST, the there are no further issues and all reports and events are up to date and complete. At no point did this issue affect the tracking servers, and your traffic continued without interruption. We thank you for your patience while we resolved this issue.   Previous Updates As […]

Resolved: HasOffers: Dashboard Access Issue: Tracking Unaffected

  On October 5th, from 10:30am-12:30pm PDT, the HasOffers Dashboard experienced connection issues. Tracking and measurement were not affected, only access to the application itself.  Access to the HasOffers Dashboard has been restored. Root Cause & Mitigation: A portion of application hosts had an incorrect network configuration arising from a synchronization issue during a scheduled update. We are updating […]

Resolved: HasOffers: Platform Access Unavailable: Tracking Unaffected

Sept 14, 2017, 2:30pm On Thursday September 14th 2017, HasOffers suffered a network outage that affected Application and API traffic for approximately 1.5 hours.  This resulted in the HasOffers platform, as well as hasoffers.com being temporarily unavailable.  The issue was caused by a set of network changes that were made from 1:32PM to 1:50PM PDT,  which were intended to increase […]

Resolved: HasOffers: AWS Connectivity issues impacting logon

As of 4.36pm, 2nd August 2017, Amazon Web Services's Elastic Compute Cloud began to experience connectivity issues.  This caused login difficulties to the HasOffers Platform. We are working with our AWS representatives to correct the issue as soon as possible.  Please note, tracking is not impacted, but the ability to log in to your HasOffers […]

Resolved: HasOffers: Notifications Delayed or failed to send

From July 10th, 0:00am PDT until July 13th, 1pm PDT, HasOffers Notifications failed to send.  This was caused by an excessive spike in notifications, which has been identified and is being managed.  The spike caused our notifications queue to become unmanageable for this period of time. We have identified the source of the spikes, and […]

TUNE Support: Severity Levels

Please find below descriptions and response times for TUNE Customer Service Severity levels. Customers can mark their support request with a severity rating by submitting support requests through our contact page. These SLO’s relate to support of all TUNE products, paid or unpaid. Level Description Examples Severity 1 Service unavailable or unusable Attribution stopped API […]

Resolved: HasOffers Network Connectivity Issue: 1st June 2017

Incident Summary The HasOffers network infrastructure suffered a rolling disruption to traffic from 02:20 UTC - 04:30 UTC. This impacted all services and affected approximately 50% of traffic during this period. Root Cause The issue was the release of a malformed configuration file that caused an incorrect configuration to be applied to servers responsible for […]

Alert: HasOffers Ad Campaign Creatives

On Friday, March 10, at approximately 4pm PT, we experienced a database issue that inadvertently dropped some tracking Ad Campaign creatives. Our engineering team is mitigating. 10:00pm PT Update: Data is backfilling with a temporary corrective measure that allows us to serve creatives for Ad Campaigns. 11:45pm PT Update: The data backfill is complete and the temporary measure […]