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Attribution Analytics: Cohort Data Delay

RESOLVED: Monday Feb 25, 2019 9:00 PT (17:00 UTC) The Attribution Analytics Cohort Reports processing delay has been resolved. UPDATE: Wednesday Feb 20, 2019 9:00 PT (17:00 UTC) Attribution Analytics Cohort Reports are continuing to encounter a processing delay.  Data in Cohort Reports is approximately 62 hours behind real time.  Cohort reporting data is currently batch […]

Attribution Analytics: Twitter Integration Issue 1/25-1/27

Following a recent change to authentication by Twitter, we made some updates to the connection flow in AA. Unfortunately, there was an ongoing and misleading issue within Attribution Analytics dashboard resulting in the Twitter integration to appear as disconnected despite actually being enabled. On Friday, January 25 at 14:28 PST, Engineering deployed an update to […]

Resolved: Attribution Analytics: Cohort Data Delay as of December 30

Resolved January 23 2019, 14:00 UTC: AA Cohort Reporting is now fully resolved. Engineering has completed back population of the partial 2 hours 04:00-05:59 UTC of January 1, 2019. All data is now complete within normal updating cycles (within 36 hours). Update January 23 2019, 01:00 UTC: AA Cohort Reporting data remains current and is within normal […]

Resolved: Attribution Analytics: Actuals Reporting and Postback Delay

Update/Resolved: Actuals Reporting is now fully populated for the affected time window. Original post: There was a reporting and postback delay today from 08:30-13:00 UTC, December 30, 2018 (00:30-05:00 PST).  Postbacks from this time window have been sent and we anticipate Actuals Reporting for this time window will be fully populated within the next few […]

Tune: All Systems Up And Running

  There are currently no issues or outages with Tune's systems. If you are experiencing any issues with your HasOffers or Attribution Analytics services please contact support@tune.com and we will gladly assist you.

RESOLVED: Apple Search Ads Attribution Issue

  UPDATE: July 12th Apple has announced that with the release of OS 11.4.1 on July 9th, customers on 11.4+ will be attributed properly back to TUNE. Customers that have not updated will continue to be impacted. Original Incident Due to a minor issue with the Search Ads Attribution API, effective June 5, 2018, data will […]

Recovered - TMC: Attribution Analytics: SSL Warning on measurementapi.com domain

  On May 13, 2018, we encountered SSL issues with the measurementapi.com domain.  The issues began at at 02:40 UTC and were fully resolved at 17:05 UTC. During this period, impressions or clicks utilizing a link with the measurementapi.com domain may have received a 'SSL certificate' warning.  The tlnk.io and other measurement domains were unaffected. We are conducting […]

Resolved - TMC: Attribution Analytics: Cohort Data Delay

Current Status As of April 12th, 14:00 PST, the Cohort Reports are up to date and complete. We thank you for your patience while we resolved this issue. If you have any further questions, your Customer Success Manager or the Support Team will be happy to help. 이 문제를 해결하는 동안 양해해 주셔서 감사합니다. 4월 […]

Resolved - TMC: Attribution Analytics: Retention Data Delay January 10th-15th

Posting of data to Retention reports was delayed from January 10, 2018 15:00 UTC - January 15, 2018 03:20 UTC.  Retention data is currently updating at normal intervals once again as of January 15, 2018 03:20 UTC. Attribution was not impacted and there is no loss of data.  Actuals Reports, Logs Reports, and Cohort Reports are not affected. […]