Archives

Tune: All Systems Up And Running

  There are currently no issues or outages with Tune's systems. If you are experiencing any issues with your HasOffers or Attribution Analytics services please contact support@tune.com and we will gladly assist you.

RESOLVED: Apple Search Ads Attribution Issue

  UPDATE: July 12th Apple has announced that with the release of OS 11.4.1 on July 9th, customers on 11.4+ will be attributed properly back to TUNE. Customers that have not updated will continue to be impacted. Original Incident Due to a minor issue with the Search Ads Attribution API, effective June 5, 2018, data will […]

Recovered - TMC: Attribution Analytics: SSL Warning on measurementapi.com domain

  On May 13, 2018, we encountered SSL issues with the measurementapi.com domain.  The issues began at at 02:40 UTC and were fully resolved at 17:05 UTC. During this period, impressions or clicks utilizing a link with the measurementapi.com domain may have received a 'SSL certificate' warning.  The tlnk.io and other measurement domains were unaffected. We are conducting […]

Resolved - TMC: Attribution Analytics: Cohort Data Delay

Current Status As of April 12th, 14:00 PST, the Cohort Reports are up to date and complete. We thank you for your patience while we resolved this issue. If you have any further questions, your Customer Success Manager or the Support Team will be happy to help. 이 문제를 해결하는 동안 양해해 주셔서 감사합니다. 4월 […]

Resolved - TMC: Attribution Analytics: Retention Data Delay January 10th-15th

Posting of data to Retention reports was delayed from January 10, 2018 15:00 UTC - January 15, 2018 03:20 UTC.  Retention data is currently updating at normal intervals once again as of January 15, 2018 03:20 UTC. Attribution was not impacted and there is no loss of data.  Actuals Reports, Logs Reports, and Cohort Reports are not affected. […]

Resolved: TMC Attribution Analytics: Actuals Report may show a dip in traffic for January 10th, 2018

  Incident Summary: TUNE experienced an outage in calculating the Actuals report that provides aggregate data for advertisers. This outage occurred from January 10, 22:00 UTC (2 PM PST) through January 11, 05:40 UTC (9:40 PM PST). All other reports including Logs, Cohort, Retention, and Postbacks were unaffected, and display correctly. Resolution: Actuals reporting data for the affected period has been re-processed. The cause of […]

Resolved: TMC Attribution Analytics: Short Service Disruption

On January 3rd, 2018, from 12:07 PM to 1:37 PM PST, 75% of TMC Attribution Analytics inbound traffic was impacted by an error in our queuing mechanism, causing a service disruption. The result was a marked decrease in volume within TMC logs, Actuals, Cohort and Retention data sets. During this time frame, although postbacks were […]

Resolved: TMC: Attribution Analytics: Partial Logs Outage

  Between August 17th-19th 2017 UTC, TUNE Marketing Console’s Attribution Analytics suffered a partial outage to its Logs Reports.  During this period, some advertisers may notice a variance between logs and actuals, of between 1-30%. Actuals, Retention, Cohort, Re-engagement and Fraud Analysis reports were not affected. It is worth noting, that logs typically have a […]